Thank you for purchasing our products. DBL Lifestyles values your business and always attempts to provide you with Premium Products and the very best quality of service. We understand that there may be instances where you are not completely satisfied with your purchase of products or arrive in a damaged or defective condition, you may return it to us. 

Refund shall be subject to the User complying with these Terms and Conditions, Privacy Policy and Warranty Policy available on our website. 

 

RETURN 

We offer a hassle-free return policy to our valued users. You may initiate a return or replacement request by ensuring the below criteria. 

The request for return or replacement should be made within 10 business days from the date of delivery. The product is unused, in its original packaging with all original tags and labels attached and in the same condition as when received. The product is eligible for return or replacement as per the specific Product category and any additional guidelines mentioned on our website. 

RETURN PROCESS 

You must initiate the return request, to initiate a return or replacement request, please contact our customer support team at info@bugattishoesbd.com. Provide them with the order details and a clear description of the issue or reason for the return. Once your request is received and reviewed, our customer support team will provide you with a return authorization and guide you through the next steps. Please ensure that the product is securely packaged to avoid any damage during transit. Follow the instructions provided by our customer support team for the return shipment. 

INSPECTION OF PRODUCT 

Once you initiate a return request, you can securely place the product in its original packaging and hand it over to our Delivery Partner. Upon receiving the returned product, we will evaluate and verify its condition and eligibility for return or replacement. This may include inspecting the product, checking for any damage, and verifying compliance with the return policy criteria. If the product meets our return policy criteria, we shall initiate a refund or replacement, as per your preference. 

REFUND 

If the return is approved, we will initiate a refund to the original payment method used for the purchase of the Product. Please note that the refund process may take a certain number of days depending on your payment provider's policies. We shall provide an intimation of the refund through email to your registered details. In case you fail to receive the refund after 10 business days of our approval, please contact us at info@bugattishoesbd.com. We will ensure you get a resolution as quickly as possible. 

REPLACEMENT 

If the product is eligible for replacement and you prefer a replacement instead of a refund, we will arrange for the replacement product to be shipped to you as soon as possible, subject to availability. However, if the product is not available, we shall initiate the refund process. 

EXEMPTION 

We value transparency and we want to ensure that you fully comprehend our return policy. While the majority of our products are eligible for returns, there are specific exceptions to keep in mind. Please be aware that the following products, among others, may be exempt from being returned, including but not limited to: 

Products that are categorized as non-returnable or non-refundable on our website. Products that are used, damaged, or not in their original condition. Products that are personalized, customized, or made-to-order. Products that are marked as clearance, discounted, or final sales. 

RETURN SHIPPING COSTS 

The cost of return shipping may be borne by the customer, unless the return is due to an error on our part, such as sending the wrong product or a defective item. In such cases, we will provide a prepaid shipping label or reimburse the return shipping costs. 

Refund Exceptions: Please note that certain circumstances may affect the refund amount or eligibility, including: 

Any discounts, promotions, or coupons applied to the original purchase may be deducted from the refund amount. 

Shipping and handling charges, if applicable, are non-refundable unless the return is due to an error on our part. 

COMMUNICATION AND UPDATES 

We will keep you informed about the progress of your return or replacement request through email or other provided contact information. You will receive notifications regarding the status of your request, including confirmation of return received, refund processed, or replacement shipped. 

Customer Support: If you have any questions, or concerns, or need assistance with the return, replacement, or refund process, please don't hesitate to reach out to our dedicated customer support team at info@bugattishoesbd.com. 

We are here to assist and ensure your satisfaction.

Please note that this Return, Replacement & Refund Policy is subject to change, and any updates or modifications will be communicated on our website.